Now Hiring - Technical Account Manager-Hybrid in Auburn, MA

About TechMD

TecchMD is a leading provider of outsourced IT services, cybersecurity, communications, and distributed workforce solutions throughout the United States. As a customer-focused company, TechMD integrates the industry's best technologies and practices for each customer's specific needs. We also serve as an extension of our customers' IT departments, enabling them to innovate and grow their business while helping protect them from the risk of cybersecurity threats. Headquartered in Endicott, NY, TechMD employs over 200 people throughout its six office locations. As the company continues to expand its footprint, we are constantly looking for talented individuals to support our growth.

We’re passionate about creating a great place to work for our employees. TechMD is committed to the development and advancement of all employees. We are a highly collaborative organization, and there are many opportunities to learn from your colleagues and advance your career. Work life balance is important to us. TechMD is committed to working with each employee individually to find a schedule that allows them to fulfill their responsibilities both inside and outside of work.

What we are looking for:

TechMD is looking for a smart, capable, and sales-focused Technical Account Manager.

Position Overview

Works closely with TechMD customers, build relationships with them and help them achieve their business goals and overcome technical challenges. Technical Account Managers ensure customers are satisfied with service delivery, lead sales initiatives and work with other departments within TechMD to drive resolution to customer needs.

Primary Responsibilities of the Technical Account Manager:

• Builds strong customer relationships, especially with key customer stakeholders and sponsors.
• Always thrives to provide exceptional customer experience.
• Manages customer expectation and lead them to customer satisfaction.
• Makes sure all deliverables arrive in good order, on time, and fulfill customers’ requirements.
• Keeps track of key account metrics.
• Communicates the progress of customer deliverables to both internal and external stakeholders.
• Takes initiatives in identifying growth opportunities.
• Collaborates with other TechMD teams to achieve sustainable growth.
• Sales-focused

• 
  A proven record of accomplishment of Technical Account Management or other relevant experience.
• Experience in managing multiple stakeholders and projects.
• A listener who is customer-oriented and attentive to customer needs.
• Possesses critical thinking and problem-solving skills.
• Demonstrates good time-management skills.
• Possesses great interpersonal and communication skills
• Experience and strong knowledge in Microsoft Office products.
• Experience in using CRM software for sales
• A proven record of accomplishments as a Technical Account Manager, Software or IT Sales or other relevant experience
• Desired Google Project Management Certificate

Other details:

• This is a full-time job
• Compensation: Total cash compensation $70,000-$100,000, based on experience
• Full Benefits + 401K match
• Lots of PTO and good work life balance